Technical Support Form

Welcome to our Technical Support guide, a brand new feature to help you get the answers you need from our team, as quickly as possible.

We are always looking to improve, so please let us know if you have any feedback.

First name *

Last name *

Phone *

Email *

How can we help? *

I need help with a product
My firing hasn't worked as expected
I am looking for a firing schedule
I have a problem with my kiln
Other

What do you need help with?

I need advice on using a product
My item is faulty/not as expected
I have a question about stock
Other

I need advice on using a product

We aim to provide as much information as possible in the description of each product that we sell.

Please refer back to the specific product you need assistance with to ensure your question is not answered there.

Did this page help resolve your issue? *

Yes
No, I still need support

I have a question about stock

Our website currently shows all available stock.

The best way to receive updates on when stock will be next available is to sign up to our in-stock notifications, which you can find on each product page.

If you are looking for a product that we do not currently stock then get in touch to let us know. We are always open to suggestions for new products, and can arrange quotes for special orders.

Did this page help resolve your issue? *

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No, I still need support

My firing hasn't worked as expected

What is the issue with your glass? *

The colour of my glass seems wrong
My glass has cracked
My glass has flaws
Other

The colour of my glass is wrong

Is your glass a striker?

Please note that many striker colours only develop at temperatures above 730C.

Gold bearing striker glass needs a specific firing schedule. Please refer to the information in the product description for your glass to establish its required firing schedule.

Have you used the recommended firing instructions for the colour used?

We suggest watching our video on striker glass in order understand why following the given firing schedules is necessary. If you still have concerns then please get in touch with us.

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No, I still need support

My glass has cracked

What brand of glass are you using? *

We are sorry to hear that your glass has cracked. This is most likely as a result of the firing schedule you have used, not being suitable for the project you are working on.

We recommend that you refer to the Firing Schedules page of our knowledge base for further information.

We are sorry but we cannot provide technical support for other brands of glass. We advise you to contact the supplier you purchased this glass from for further assistance.

The glass that we sell, Bullseye Glass, is tested to be compatible with itself, and other Bullseye products. If you combine Bullseye glass with other brands, then you run the risk of it not being a compatible coefficient of thermal expansion. This means it can crack during the firing, or shortly afterwards.

For this reason, we will only ever recommend exclusively using Bullseye glass.

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No, I still need support

My glass has flaws

We are sorry you have flaws in your glass.

On our Knowledge Base we provide advice on the various Surface Flaws that can occur when firing Bullseye glass, how to resolve them, and how to avoid them in the future. We suggest that you review this page to see if your issue is covered there.

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Firing Schedules

Our Firing Schedules page on the Knowledge Base contains a wealth of information on how to correctly fire your glass.

It provides information about full fusing, tack fusing, slumping and casting. It also guides you through adapting firing schedules to suit your project, your kiln, or your needs.

We suggest looking through this information, and then contacting us if you need further clarification.

Did this page help resolve your issue? *

Yes
No, I still need support

My kiln isn't working

We offer free and unlimited Technical Support for all kilns purchased through Warm Glass UK.

Choose your kiln manufacturer *

What is the issue with your Skutt kiln? *

What is the issue with your Kilncare kiln? *

What is the issue with your Paragon kiln? *

What is the issue with your Nabertherm kiln? *

My Skutt Kiln is displaying an ERR1 message

We're sorry to hear that your Skutt kiln is displaying an error message, but we are here to help. The ERR1 message is one of the more common issues with the Skutt kilns, and can be fixed following the guidance in our handy video:

Did this page help resolve your issue? *

Yes
No, I still need support

I need help programming my Skutt Kiln

We have put together a short video demonstrating how to programme your kiln.

Please get in touch with us if you are still having issues after watching the video.

Did this page help resolve your issue? *

Yes
No, I still need support

I have seeing an Error 7 code on my Kilncare kiln

This error usually occurs on very hot days during the summer - particularly if the kiln is located in a small unventilated room. The controller is registering that the exterior of the kiln is unusually hot and therefore, as a safety precaution has stopped the firing.

This problem is normally resolved by ventilating the room that you kiln is in, and if possible firing at a cooler point in the day.

If the issue persists then please contact us.

Did this page help resolve your issue? *

Yes
No, I still need support

I need help programming my Kilncare Kiln

We have put together a short video demonstrating how to programme your kiln.

Please get in touch with us if you are still having issues after watching the video.

Did this page help resolve your issue? *

Yes
No, I still need support

I need help programming my Nabertherm kiln

We have put together a short video demonstrating how to programme your kiln.

Please get in touch with us if you are still having issues after watching the video.

Did this page help resolve your issue? *

Yes
No, I still need support

I need help programming my Paragon kiln

We have put together a short video demonstrating how to programme your kiln.

Please get in touch with us if you are still having issues after watching the video.

Did this page help resolve your issue? *

Yes
No, I still need support

Contact our Technical Support Team

Please provide as much information about your query as possible. *

Please tell us what colours of glass you are using

Order No.

Firing Schedule

Kiln being used

Product Code

Kiln Order No.

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Thank you for using our Technical Support Form

We are very glad that we could help resolve your issue.

We always appreciate any feedback, please let us know how our team can improve this service.

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Thank you for submitting your form {{text-2}}!

Our team will usually take 1-2 working days to review the information, and we will be in touch with support.

Have a great day!

Thank you for submitting your form {{text-2}}!

Our team will usually take 1-2 working days to review the information, and we will be in touch with support.

Have a great day!

Casting Moulds