In Summer 2024, we moved to a new website platform, and you will need to reset your account password.

If you are having trouble, please get in touch with our Customer Service team at info@warm-glass.co.uk or 01934 863344 

We support students, teachers, schools, and colleges with our discount scheme. Students must be on an accredited glass course of 12 weeks or longer.

Simply fill out the application form on either the the Students, Teachers or Education page, and a member of our team will be in touch to confirm your eligibility.

For the latest infromation on delivery options and costs, take a look at our Delivery & Returns page.

If you have any questions, please get in touch with our Customer Service team at info@warm-glass.co.uk or 01934 863344 

For orders to the UK, we typically use Royal Mail for small orders, and DPD for everything else - this will vary depending on which delivery option you choose. When we dispatch the order, you will receive a tracking number.

For international orders we use a third-party to fulfill delivery (Global-e), who use a variety of couriers with tracking information.

If you are have issues with your delivery, please get in touch with our Customer Service team at info@warm-glass.co.uk or 01934 863344 

In most circumstances a card will be left if you are not in. The driver may leave the parcel with a neighbour or take it to the depot to attempt re-delivery the following day.

If you order is being delivered by DPD, you should receive a text or notifcation, with options if you are not in. Please note: Requests to leave in a 'safe place' are done at your own risk, as we cannot claim for loss or theft of items left unattended on your instruction.

Crates and certain kilns are sent by special courier and the driver will ring you arrange a delivery date with you nearer the time. If you are not in, then a card will be left and the item kept at the depot to attempt redelivery. For more information, take a look at our Delivery & Returns page.

Yes! We offer a free Click & Collect service for orders, and these will typically be ready within 24 hours on working days.

We are open from Monday - Thursday (8am and 4.30pm), and Friday (8am - 2pm), excluding Bank Holidays.

For Click & Collect orders, please arrive 30 minutes before closing time. Please note: We do not have a physical shop to browse in.

Bullseye Glass is handmade by the incredible castors at Bullseye Glass Co, and because of this process your sheet may have a wavy edge on the side.

We will always aim to give you as close to our stated dimensions as possible, with a total surface area of 500cm squared. 

Take a look at our tried and tested firing schedules on our Knowledge Base, designed for Bullseye Glass. All of our products are compatible with Bullseye Glass.

We have a huge amount of firing information, projects, tips, and inspiration on our Knowledge Base. If you need any help, contact our friendly Technical Support team, who will offer advice on all of our products!

No. Due to the volume of glass we cut and the need to keep the warehouse running as efficiently as possible, we regret that we are unable to offer a 'cut to order' service.

This is usually mentioned in our dichroic sheets, where you may be asked if you prefer 'hot' or 'cold' colours. The quarter sheets of the rainbow-coated dichroics will usually contain a good mix of colours from across the rainbow, however smaller sheets will usually only contain part of the spectrum.

We offer our customers the option (if desired) to request either 'hot' colours (reds, oranges, yellows etc) or 'cold' colours (purples, blues, greens, etc.) via the Special Instructions box in the basket.

Our pickers will then do their very best to select sheets containing mainly these hues, where available - giving you more control over the colour blend you receive.