Delivery & Returns
Frequently Asked Questions
Mainland UK* Delivery
Standard Delivery
3-5 Working Days
FREE - Orders over £40
£3.95 - Orders under £40
Priority Delivery
1-2 Working Days
£4.95 - Available on orders under 30kg
This service is Carbon Neutral
Next Day, Saturday & Sunday Delivery
Order before 1pm on working day
£9.95 - Available on orders under 30kg
This service is Carbon Neutral
Click & Collect
Ready in 24 hours
FREE - Collect any order from our centre near Bristol Airport. See our address and opening hours before collecting.
Box Shipment
3-5 Working Days
£20 - Up to 6 full sheets for £65 (excludes Tekta Full Sheets), with a £45 credit on return of the box. Available on orders under 30kg.
Palletised Delivery
5-7 Working Days
£65 - 6+ full sheets, or Tekta 60x60cm sheets.
Our team will contact you to confirm dates.
Prices shown include VAT.
Requests to leave in a Safe Place: Want your order left in a 'safe place' by the delivery driver? Add this in 'Special Instructions' at the checkout. This is done at your own risk, as we cannot claim for loss or theft of items left unattended on your instruction.
Orders will be delivered between 8.30am and 6.30pm, Next Day deliveries before midday. During busy periods, priority delivery services may not be available to ensure orders are fulfilled on time.
*Our courier excludes some remote Scottish regions from Mainland UK. See Highlands, Islands & Northern Ireland Delivery below for more details.
UK Highlands, Islands & Northern Ireland Delivery
Standard Delivery
3-7 Working Days
£3.95 - Orders under 2kg
£7.95 - Orders under 30kg
Charged by weight - Orders over 30kg
Priority Delivery
2-3 Working Days
£9.95 - Available on orders under 30kg
This service is Carbon Neutral
Palletised Delivery
5-7 Working Days
£85 - 6+ full sheets, or Tekta 60x60cm sheets.
Our team will contact you to confirm dates.
Prices shown include VAT.
Postcodes included in this delivery area: AB31-AB38, AB41-AB56, BT, FK17-FK21, GG, GY, HS1-HS9, IM, IV1-IV63, JE, KA27, KA28, KW0-KW17, PA20-PA78, PH15-PH50, PO30-PO41, TR21-TR25, ZE1-ZE3. Some remote areas are unable to receive priority delivery as our courier cannot guarantee the service. This includes the following UK postcodes: HS1-HS9, KW0-KW17 and ZE1-ZE3.
Requests to leave in a Safe Place: Want your order left in a 'safe place' by the delivery driver? Add this in 'Special Instructions' at the checkout. This is done at your own risk, as we cannot claim for loss or theft of items left unattended on your instruction.
Orders will be delivered between 8.30am and 6.30pm, Next Day deliveries before midday. During busy periods, priority delivery services may not be available to ensure orders are fulfilled on time.
International Shipping
Pay in your currency
Choose over 100 different currencies and payment types.
Checkout in your language
Order in confidence with over 30 languages to choose from.
Pre-paid duty & tax
All fees are paid at the checkout for fast, easy delivery (and no hidden costs)
International Delivery
Frequently Asked Questions
Do I need to pay tax or duty fees?
All taxes and duties are either included in the product price or calculated at checkout. Deliveries to most countries as shipped DDP (Delivery Duty Paid), which means there is nothing for you to pay upon delivery.
Customers in select countries will be offered the option to pay DDU (Delivery Duty Unpaid), but this service does not guarantee the tax or duty fees after checkout.
How fast is your international shipping?
You'll be provided with a delivery timeframe during checkout, based on your destination and available shipping methods. All items are normally shipped within 1 business day and generally arrive within 3-14 business days, depending on the chosen service.
Please note: We'll always do our best to deliver your order on time, but the timeframes are estimates only and are not guaranteed.
How can I track my order and find my invoice?
When your order has left our warehouse, you will receive a shipping confirmation email with a link to the tracking information. Alternatively, visit our tracking portal and enter your order ID and email address. When your order has left our warehouse, you will receive a shipping confirmation email with your invoice attached.
Can I purchase a Gift e-Voucher?
Our Gift e-Vouchers are not currently supported for international customers. If you have previously purchased or received a Gift e-Voucher that you would like to redeem, please contact our team at info@warm-glass.co.uk
How do I purchase a kiln or Bullseye full sheets?
All oversized orders containing kilns*, full sheets, or Tekta 60x60cm sheets will require a delivery quote from our team. Please contact our team by email at info@warm-glass.co.uk. *This excludes all Paragon Kilns and the Skutt Firebox 8, which are eligible for standard shipping.
We have partnered with Global-e, a third party acting as your seller-on-record, so that you can buy from over 100 countries worldwide. During browsing and checkout you will see the product prices and shipping charges in your local currency.
When you buy our products via Global-e, you will see that your payment method is charged by Global-e// Warm Glass. The purchase is subject to Global-e’s Terms and Conditions and Privacy Policy (which will be clearly presented in checkout before you place the order).
Returns & Breakage Cover
Returns Policy
We hope you'll be pleased with your order.
If you're dissatisfied in any way, contact our team immediately at info@warm-glass.co.uk or +44 (0)1934 863344 and we'll be happy to help.
For your complete peace of mind, we offer a robust, no-quibble returns policy.
Important: All returned items must be boxed in original packaging, and sent by registered post or courier. Please contact our team before returning items. Print and enclose a returns form with any items.
Changed your mind?
Simply return the item to us within 14 days of receipt for a full refund. Items must be unused, in perfect re-sellable condition, boxed and in original packaging - you'll be responsible for the postage cost.
Faulty or damaged goods?
Return the item to us within 30 days of receipt for a replacement or full refund, and we'll also refund the cost of postage. Contact us before returning items, as we can send a returns label.
If goods are declared faulty after 30 days, and within 6 months, we will (after testing the product ourselves):
1.
Repair the goods; or
2. Replace the goods; or
3. Provide a full credit or refund.
Items returned must be boxed with all original packaging, and should be sent by registered post or courier. Goods with their own guarantee will be covered for the period of the guarantee. See our Terms & Conditions here.
Breakage Cover (UK Only) - £2.40
We experience very few breakages, and we'll always replace items broken in transit. Our Breakage Cover ensures that your broken item is replaced or compensated within 1-2 working days.
When you select Breakage Cover, we guarantee that any UK breakage in transit will be replaced or compensated for as quickly and smoothly as possible.
If Breakage Cover has not been chosen, we may request that the damaged goods are returned to us for inspection before any compensation or replacement can be issued. Returned goods should be sent by registered post or courier.
In all cases:
Goods can only be returned by prior arrangement.
Breakage in transit must be reported within three days of receiving the goods.
For broken, faulty or incorrect items, we will cover the cost of return postage where we have requested the return.
Please do not sign for a parcel if you feel the contents of the box could be damaged.
We may need to request evidence of the damage reported, so please take a photograph of the broken items and the original packaging.
