£9.95 - Available on orders under 30kg (order before 1pm on working day)
This service is Carbon Neutral
Click & Collect
FREE - Collect any order from our centre near Bristol Airport. Ready in 24hrs. See our address and opening hours before collecting.
Oversized Orders
£20 Box Shipments - Up to 6 full sheets for £65 (excludes Tekta), with a £45 credit on return. See more details on Box Shipments.
£65 Palletised Delivery - 6+ full sheets, or Tekta 60x60cm sheets. Delivered in 5-7 working days, and we'll contact to confirm dates.
Prices shown include VAT.
Requests to leave in a Safe Place: Want your order left in a 'safe place' by the delivery driver? Add this in 'Special Instructions' at the checkout. This is done at your own risk, as we cannot claim for loss or theft of items left unattended on your instruction.
Orders will be delivered between 8.30am and 6.30pm, Next Day deliveries before midday.
During busy periods, priority delivery services may not be available to ensure orders are fulfilled on time.
*Our courier excludes some remote Scottish regions from Mainland UK. See Highlands, Islands & Northern Ireland Delivery below for more details.
UK Highlands, Islands & Northern Ireland Delivery
Standard Delivery 3-7 Working Days
£3.95 - Orders under 2kg
£7.95 - Orders under 30kg
Charged according to weight: Orders over 30kg
Express Delivery 2-3 Working Days
£9.95 - Available on orders under 30kg
This service is Carbon Neutral
Oversized Orders
£85 Palletised Delivery - 6+ full sheets, or Tekta 60x60cm sheets. Delivered in 5-7 working days, and we'll contact to confirm dates.
Prices shown include VAT.
Postcodes included in this delivery area: AB31-AB38, AB41-AB56, BT, FK17-FK21, GG, GY, HS1-HS9, IM, IV1-IV63, JE, KA27, KA28, KW0-KW17, PA20-PA78, PH15-PH50, PO30-PO41, TR21-TR25, ZE1-ZE3. Some remote areas are unable to receive priority delivery as our courier cannot guarantee the service. This includes the following UK postcodes: HS1-HS9, KW0-KW17 and ZE1-ZE3.
Requests to leave in a Safe Place: Want your order left in a 'safe place' by the delivery driver? Add this in 'Special Instructions' at the checkout. This is done at your own risk, as we cannot claim for loss or theft of items left unattended on your instruction.
Orders will be delivered between 8.30am and 6.30pm.
During busy periods, priority delivery services may not be available to ensure orders are fulfilled on time.
International Delivery
European Standard Delivery Up to 14 Working Days
€6.00 - Orders under 30kg
Charged according to weight - Orders over 30kg
Priority Delivery Dispatched in 1-2 Working Days
£13.45 - Available on orders between 2kg - 30kg
Oversized Orders
All oversized orders containing kilns*, full sheets, or Tekta 60x60cm sheets will require a delivery quote from our team. Please contact our team by email at [email protected] or call +44(0)1934 863344.
*this excludes all Paragon Kilns and the Skutt Firebox 8, which are eligible for standard shipping.
Orders will be delivered between 8.30am and 6.30pm.
Returns
Warm Glass UK Returns Policy
We hope you'll be pleased with your order. If you're dissatisfied in any way then you should contact our Customer Services team immediately on 01934 863344, and we'll be pleased to assist you.
For your complete peace of mind, we offer a no quibble returns policy.
Important: All returned items must be boxed in original packaging, and sent by registered post or courier. Please contact our team before returning items. Print and enclose a returns form with any items.
Changed your mind? Simply return the item to us within 14 days of receipt for a full refund. Items must be unused, in perfect re-sellable condition, boxed and in original packaging - you'll be responsible for the postage cost.
Faulty or damaged goods? Return the item to us within 30 days of receipt for a replacement or full refund, and we'll also refund the cost of postage. Contact us before returning items, as we can send a returns label.
If goods are declared faulty after 30 days, and within 6 months, we will (after testing the product ourselves):
Repair the goods; or
Replace the goods; or
Provide a full refund
Items returned must be boxed with all original packaging, and should be sent by registered post or courier. Goods with their own guarantee will be covered for the period of the guarantee.
Breakage Cover
Breakage Cover
£2.40 - UK Breakage Cover
We experience very few breakages, and we'll always replace items broken in transit. Our Breakage Cover ensures that your broken item is replaced or compensated within 1-2 working days.
Without Breakage Cover, we may request that your damaged goods are returned to us for inspection before compensation or replacement can be issued.
Overseas Orders: We cannot offer breakage cover for orders outside of the UK. If your feel your items have been inadequately packaged, please contact our Customer Service team.
