Guaranteed checkout price, with no extra fees
Your questions answered:
A: All taxes and duties are either included in the product price or calculated at checkout. Deliveries to most countries as shipped DDP (Delivery Duty Paid), which means there is nothing for you to pay upon delivery.
Customers in select countries will be offered the option to pay DDU (Delivery Duty Unpaid), but this service does not guarantee the tax or duty fees after checkout.
A: You'll be provided with a delivery timeframe during checkout, based on your destination and available shipping methods. All items are normally shipped within 1 business day and generally arrive within 3-14 business days, depending on the chosen service.
Please note: We'll always do our best to deliver your order on time, but the timeframes are estimates only and are not guaranteed.
A: When your order has left our warehouse, you will receive a shipping confirmation email with a link to the tracking information. Alternatively, visit our tracking portal and enter your order ID and email address.
A: When your order has left our warehouse, you will receive a shipping confirmation email with your invoice attached.
A: Our Gift e-Vouchers are not currently supported for international customers. If you have previously purchased or received a Gift e-Voucher that you would like to redeem, please contact our team at [email protected]
A: All oversized orders containing kilns*, full sheets, or Tekta 60x60cm sheets will require a delivery quote from our team. Please contact our team by email at [email protected] or call +44(0)1934 863344
*this excludes all Paragon Kilns and the Skutt Firebox 8, which are eligible for standard shipping.
We have partnered with Global-e, a third party acting as your seller-on-record, so that you can buy from over 100 countries worldwide. During browsing and checkout you will see the product prices and shipping charges in your local currency.